Free Returns

Exchange and return

1Carefully pack the goods in the original wrapper as a complete set (goods sold as sets should be returned in sets).
2Fill in an application for return online on your account.
3Attach a copy of the cashier's receipt, define the method of refund (postal order or transfer to the bank account).
4Keep ready the item for return to give to the shipper:
5After you have sent the parcel, please inform us of that by sending an email to [email protected].

Reasons for goods return and exchange

Customer has a right to return the Goods (The Goods can be returned in case it was not used, its consumer properties, factory labels and its ready sale appearance are reserved) with defining the reason during the mentioned calendar days from the moment of the actual Goods delivery from the Seller or people, representing the Seller.

The return should be compliant with the seller terms and conditions and according to the relevant countries consumer laws and system.

The non returnable items are clearly mentioned by the sellers and This list points that Goods of proper quality, that possess individual properties, can not be returned if such Goods can be used only by the consumer who buys it.

To return the goods, you have to submit the document proving the fact and conditions of its purchase, and fill in the application for the goods return.
 
The Goods return in case of the discovery of defects, related to the failure to meet the conditions of the Order, happened at the Seller’ fault:

In case the Goods was given to you with partial non-observance or violation of the Order terms at the Seller’s fault, concerning the assortment, completeness, amount of Goods, you are entitled to inform the Seller (not later than 1 single calendar days after the Goods is received) about the violations and demand to rectify them.

You also have the right to refuse to take goods and ask for money refund. In this case the goods must be returned to the Seller with the preservation of the original sale appearance, consumer properties, seals, factory labels.

To return the goods, you have to submit the document proving the fact and conditions of its purchase, and fill in the application for the goods return.

For any more details pertaining to goods return, you can contact the sellers directly or email us on:[email protected].